Case study: Prismfly – Uptime saves clients AOV by detecting broken upsell app
A world-class Shopify agency
Prismfly is a world-class Shopify agency, scaling breakthrough eCommerce brands that are some of the biggest on the Shopify platform.
Not just an agency, Prismfly is a growth partner, helping its clients drive revenue through conversion rate optimization, expert Shopify site development, and experienced UI/UX design.
As Prismfly grew to support more clients, they quickly realized the importance of setting up an effective and streamlined QA testing infrastructure. This was something they were planning to build internally until they learned about Uptime.
Scaling QA testing
As a full-service agency, Prismfly’s clients expect proactive alerting to issues, including on-store issues as well as issues related to the Shopify platform or core third party apps.
What Uptime provides Prismfly is the ability to set up and scale automated QA teams across their entire client base. When issues occur, Prismfly can be notified immediately in order to take action on behalf of the client and be proactive by notifying the client in real time.
Detecting faulty third party upsell app
One of the first merchants Prismfly onboarded was Built. Through Uptime’s white glove onboarding, we recorded over 10 unique test flows to simulate real customer interactions with the online store – such as adding upsells to cart, quick-adding products to cart, and proceeding to checkout. In the last 30 days alone, these tests have run over 1,100 times, ensuring these critical customer journeys are functioning correctly.
Just 2-weeks after installing the Uptime app, Built and the Prismfly team received alerts for two test flows which were testing the ability to add upsells to cart on both the product page and the cart page.
After receiving the alert and viewing the screenshot taken at the time of failure, it was immediately apparent that the upsell app which displays recommended products under the 'We also recommend you to add' heading was not working.
With this knowledge in hand, Prismfly was able to immediately notify their client that one of their third party apps was not working, and begin the process of resolving the issue. Without Uptime this issue could have lingered for days, impacting the client AOV and costing them thousands in lost revenue.
Here’s what Prismfly has to say:
As a lead developer, I’ve been able to rely on Uptime to monitor site performance while I focus on other responsibilities. It’s great to have the peace of mind knowing that whenever we release changes to the online store, Uptime tests everything to ensure nothing has broken.
– Brendan, Lead Developer @ Prismfly
Get some peace of mind
Uptime’s goal is to give you or your clients peace of mind knowing someone is always monitoring your online store. If your team wants to get some peace of mind or learn about our agency discounts, install the app now for free or book time with us and we can help you get started!
