Case study: Uptime detects Aftersell post-purchase upsell outage
Upsells are a critical part of any online store as they enable merchants to drastically increase the average order value (AOV) per customer.
For Uproot, Mehul leverages a variety of upsells across his store, including in the cart, checkout, and on post-purchase page.
Aftersell post-purchase upsell outage
One of Mehul’s highest performing upsells is his post-purchase upsell which appears on the right side of Uproot’s ‘Thank you’ page. This upsell shows the customer a product they can add to their order at a discounted price for a limited time.
On December 21st, as things were beginning to wind down for the year, Mehul received an alert from Uptime notifying him that his Uptime automated test flow which tests this ‘Thank you’ page upsell was failing.
After a brief investigation it became apparent that the post-purchase upsell app Uproot was using was having an outage, as clicking the ‘Add to cart’ button caused an infinite spinner icon and a 500 error to be printed in the console.
With this knowledge in hand, Mehul immediately reached out to Aftersell support to make them aware of the issue and inquire about a potential fix. It turned out that Uptime detected this outage even before the app developer themselves, and Mehul’s message allowed them to identify and resolve the issue.
The cost of downtime
As one of Uproot’s highest-performing upsells, this outage cost the company thousands of dollars, essentially covering the cost of their Uptime subscription for more than 3 years.
Additionally, if Uproot didn’t have Uptime installed, this outage could have lasted days without Mehul realizing it.
Get some peace of mind
Uptime’s goal is to give you peace of mind knowing someone is always monitoring your online store. If your team wants to get some peace of mind, install the app now for free or book time with us and we can help you get started!
